According to China National Railway Group Co., Ltd. (hereinafter referred to as China State Railway Group Co.,Ltd.), this year’s Mid-Autumn National Day Golden Week railway transportation will last for 12 days from September 27th to October 8th, and the national railways are expected to send 190 million passengers.
On September 13th, Railway 12306 began to sell train tickets for Mid-Autumn National Day Golden Week.
How can it be so difficult to grab tickets!
On September 14th, as the Mid-Autumn Festival approached, many netizens joined the army of grabbing tickets in advance and began to snap up the train tickets on September 28th.
During the snap-up, some netizens’ tucao system showed that the remaining tickets were sufficient, but they still had to queue up to buy, "711 people lined up in front"; Some netizens questioned whether third-party software grabbed tickets and occupied the "pit position" of ordinary users.
In this regard, 12306 customer service said that there are still enough tickets to queue up because there are too many users who place orders at the same time. 12306 has a fixed time to open ticket sales, and will not sell tickets in advance for third-party software.
For users who have not bought tickets, the customer service said that it is indeed more difficult to grab tickets this year than in previous years. It is recommended to join the standby immediately and wait for other users to change their tickets or refund their tickets.
In addition, in the case of a large number of passengers, the high-speed train may also be changed from 8 cars to 12 cars, and the alternate ticket purchase can buy tickets faster.
The success rate of 12306 standby ticket purchase is 75%
Regarding the Mid-Autumn Festival and the National Day holiday, China State Railway Group Co.,Ltd. responded to the question of whether some popular train tickets will run out of seconds.
1. Is the transportation capacity guaranteed during the peak holiday passenger flow?
A: In view of the peak passenger flow during the Mid-Autumn Festival and National Day holiday this year, the railway department will scientifically allocate transportation resources and increase transportation capacity. The national railways will implement a peak operation chart, and the daily average passenger seating capacity is expected to increase by 18.5% compared with the same period in 2019. Mainly take the following measures: First, extend the golden week transportation period, reaching 12 days before and after, and the transportation period exceeds the golden week over the years. The second is to open 320 through passenger trains across the Railway Bureau Group, including 214 EMU trains (including 200 night high-speed trains) and 106 ordinary passenger trains. The third is to increase the number of passenger seats in popular directions by means of reconnection of EMUs and adding carriages to ordinary passenger trains. In principle, the directions of entering Beijing, Shanghai and Guangzhou are full-scale or full-grouped. Fourth, according to the ticket sales data of Railway 12306, each railway bureau group company flexibly increased the number of passenger trains in the pipeline.
2. If there is a sudden large passenger flow, how does the railway department respond?
A: The railway department has reserved hot-standby EMUs, ordinary passenger trains and vehicles and crew members at major hub nodes in the country, the number of which is not less than the May Day holiday. Once there is a sudden passenger flow, it can be put into operation at any time to meet the travel needs of passengers.
3. What are the tips for purchasing tickets?
A: The railway department predicts that the peak of ticket sales during the Mid-Autumn National Day Golden Week this year will appear on September 15th, when tickets for the first day of the September 29th holiday will be sold. It is expected that Beijing, Shanghai, Nanjing, Suzhou, Tianjin, Guangzhou, Shenzhen, Chengdu, Xi ‘an and other cities will become popular areas for tourists to start and arrive. In addition, Hangzhou will host the Asian Games during the Golden Week, and it will also become a popular destination for high-speed rail travel.
4. During the Mid-Autumn Festival and National Day holidays, will there be a "second light" phenomenon in some popular train tickets? Why did this happen?
A: During the Golden Week, passengers’ travel demand "bunched up", resulting in tight transportation capacity in some areas and time periods. Especially on some popular routes, some trains with more suitable departure and arrival time and shorter travel time are the first choice for many passengers. When these train tickets are on sale, because they are highly concerned by the majority of passengers, passengers and friends will choose 12306 online ticket purchasing, mobile App, station window and other ticketing channels to "grab tickets" quickly, and there may be "second light" phenomenon.
5. Why does the 12306 ticketing system of the same train show that there are full tickets and long-distance tickets, but there are no half tickets and short-distance tickets?
A: The railway department will give priority to the long-distance passengers who take the bus from the departure station to the terminal, so as to maximize the utilization of transport resources. Of course, it will also take into account the needs of short-distance passengers. When the long-distance ticket amount is sufficient, it will dynamically adjust the ticket amount according to the changes in passenger demand, and automatically transfer some tickets to stations along the way in different time periods to meet the travel needs of short-distance passengers.
6. How is the standby ticket purchasing function of Railway 12306 running? How can we increase the chances of successful standby ticket purchase?
A: Railway 12306′ s alternate ticket purchasing function runs stably, and the alternate redemption success rate reaches over 75%. Passengers can increase the standby success rate by submitting a number of standby orders with a combination of "date, train number and seat" to extend the standby redemption time.
7. How is the ticket release time of Railway 12306 arranged?
A: The pre-sale period of train tickets is 15 days (including that day), but the starting time of each station is different. For example, Beijing West Railway Station and Nanjing South Railway Station are at 8:00, Guangzhou South Railway Station is at 10:00, and shanghai hongqiao railway station is at 13:30. Passengers can use the "starting time" query function in the official App of "Railway 12306" to query the starting time of the designated station.
8. How is the online paving function of the Railway 12306 pilot running? How to ensure that the elderly give priority to the lower berth?
A: In June this year, 12306 began to try out the online shop selection service. At present, it has covered 230 passenger trains and is running well. Online berth selection service provides the choice of soft berth, hard berth for general-speed trains and soft berth, first-class berth and second-class berth for emus, which cover different levels of demand. At the same time, Railway 12306 still insists on giving priority to the allocation of the lower berth to key passengers such as the elderly over 60.
9. What should passengers do if they can’t buy a direct ticket at the peak of passenger flow?
A: If you can’t buy a direct ticket during the peak passenger flow period, passengers and friends can buy a joint ticket to meet their travel needs by taking a bus in sections. Railway 12306 will intelligently recommend a transfer plan with a spare ticket for passengers to choose from according to their travel needs and the situation of the remaining tickets. In order to facilitate passengers’ transfer, the railway department has set up convenient transfer passages in 100 major stations, and arranged station staff to provide guidance services, so that passengers can enter the waiting room without leaving the station, effectively shortening the transfer time.
10. Is there any risk in buying tickets through third-party websites?
A: Railway 12306 has never authorized any third-party platform to sell train tickets. Third-party platforms will retain user information in the process of passenger ticket purchase, which not only has "traps" such as surcharges and bundled sales services, but also may have the risk of personal information disclosure. Passengers are requested to purchase tickets through official railway channels, and look for www.12306.cn, the official website of 12306, and the official App of "Railway 12306".
11. How does the railway department deal with some uncivilized behaviors in the car?
A: The railway is a popular means of transportation, which requires the vast number of passengers and friends to jointly maintain a civilized, orderly, warm and comfortable travel environment. However, there are also uncivilized behaviors of some passengers, such as smoking, dominating seats and making loud noises during the operation of EMU trains, which seriously affects the riding experience of other passengers, and some even endanger the safe operation of trains and violate laws and regulations. During the Mid-Autumn Festival and National Day Golden Week holidays, we will broadcast videos by train, increase publicity and guidance, actively advocate civilized travel, and strive to create a good travel environment. Some uncivilized behaviors will be discouraged in time. Especially serious, we will be included in the untrustworthy list of the railway credit information system according to relevant regulations.
12306 ticketing introduction
Ticket-grabbing date, starting time, alternate rules,
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(CCTV)