CCTV News:Newly bought Mercedes-Benz, only 5 minutes after picking up the car, found that the engine leaked oil. The female car owner defended her rights many times, but she was told that she could not get a refund or change cars. In desperation, she could only sit on the Mercedes-Benz in the 4S shop to discuss. In addition to quality problems such as engine oil leakage, the female car owner also said that Xi ‘an Mercedes-Benz Lizhixing 4S store charged her a financial service fee of more than 10,000 yuan without her prior knowledge. How did the local management identify this incident and what kind of investigation was conducted? Let’s look at the interview of CCTV reporters with the high-tech branch of Xi ‘an Municipal Market Supervision Bureau.
Liu ling, deputy director of the High-tech Branch of Xi ‘an Municipal Market Supervision Bureau, accepted an interview with CCTV reporters and revealed the latest progress of the incident investigation. On April 9, after receiving consumer complaints, the High-tech Branch of Xi ‘an Municipal Market Supervision Bureau intervened in this matter. On April 12th, the High-tech Sub-bureau initiated an investigation into the suspected quality problems of the "Lizhixing" 4S store, interviewed the person in charge of the "Lizhixing" 4S store in Xi ‘an, sealed the vehicles involved according to law, and entrusted a statutory inspection agency to conduct technical inspection.
Liu ling, deputy director of the High-tech Branch of Xi ‘an Municipal Market Supervision Bureau, said that the demands made by car owners, including vehicle problems, were investigated and the vehicles involved were seized and sealed. At present, the mileage of vehicles involved in oil leakage is very small, which meets the requirements of the national three guarantees. We are verifying whether there is any problem with the pre-sale vehicles. If there is fraud, the 4S shop of Xi ‘an Lizhixing has sold sick cars to consumers before the sale. We will guarantee to safeguard the legitimate rights and interests of consumers, make compensation according to laws and regulations, and severely crack down on this behavior.
The investigation team has sealed the relevant accounts of Xi ‘an Lizhixing 4S Store and started a comprehensive investigation on the case that the owner reported that Xi ‘an Lizhixing 4S Store charged a "financial service fee" of 12,575 yuan through his personal account without issuing an invoice and only issuing a receipt.
Liu ling: "We also made it clear that it is illegal to collect financial service fees. According to the relevant laws and regulations, it is absolutely not allowed to charge. First, Lizhixing itself has no financial service license, and only Mercedes-Benz headquarters has financial service fees to personal accounts. In the course of operation, we found that the act of not invoicing was suspected of tax evasion, and the tax authorities had entered the scene to verify all receipts. "
Deputy Director liu ling said that at present, the investigation of vehicle inspection and financial service fees involved is still in progress. If consumers also encounter the problem of financial service fees in vehicle consumption, they can make clues through two reporting platforms, 12315 and 12345. After the investigation is completed, the investigation team will announce the conclusion of the investigation.
Last night, the reporter learned from China Banking and Insurance Regulatory Commission that the Chinese China Banking and Insurance Regulatory Commission attached great importance to the problem that Mercedes-Benz female car owners were charged with "financial service fees" and asked the Beijing Banking Insurance Regulatory Bureau to investigate whether Mercedes-Benz Auto Finance Co., Ltd. charged financial service fees illegally through dealers. China Banking and Insurance Regulatory Commission said that necessary regulatory measures will be taken according to the investigation to effectively safeguard the legitimate rights and interests of financial consumers.