According to the news released by Shanghai on December 30, the Municipal Transportation Commission said that according to the unified deployment of the Ministry of Transport, at 0: 00 on January 1, 2020, the national expressway will be switched, and the "one network" operation will be officially implemented to fully realize the fast passage of provincial boundaries without stopping. At present, all the work in Shanghai is progressing in an orderly way, and it has entered the critical stage of the final sprint.
Recently, many citizens have reported that they have encountered problems in the process of expressway toll station traffic and ETC installation, and the Municipal Transportation Commission has sorted out the answers to some questions.
Q: Some citizens said that they can’t take the expressway several times a year, and they didn’t install ETC equipment. Is it impossible to take the expressway in the future?
A:Encourage vehicles to pass quickly by installing and using ETC. After the provincial toll station of expressway is cancelled, vehicles without ETC can also pass by collecting CPC card at the entrance of expressway and paying CPC card at the exit. However, vehicles installed with ETC can complete payment without stopping all the time, which is more efficient and conducive to promoting energy conservation and emission reduction. Therefore, from the perspective of convenience, energy saving and environmental protection, users are encouraged to give priority to the rapid passage of expressways through the installation and use of ETC. In addition, ETC users can also enjoy preferential policies for tolls.
In the future, there will be more and more ETC application scenarios, such as non-inductive payment in parking lots and gas stations in the city, and citizens can enjoy faster services.
Q: Many citizens have found that there are fewer mixed lanes (that is, manual +ETC) at toll stations, which has caused congestion. How will this situation be solved?
A:According to the requirements of the State Council, the popularization and application of ETC will be accelerated, and the utilization rate of ETC on expressways will reach over 90%. In order to ensure a smooth transition between the old and new systems, at least two mixed lanes have been reserved in the toll stations where conditions permit. However, the current utilization rate of ETC has not yet reached the requirements, and there are still many vehicles choosing mixed lanes during peak hours, so there is a phenomenon of queuing in mixed lanes.
In view of this phenomenon, the transportation department has improved the operation guarantee scheme of toll stations, sent additional guidance personnel to deal with all kinds of emergencies in time and ensure the traffic order of toll stations. To this end, the transportation department also called on drivers to install ETC equipment as soon as possible to ensure the smooth running of their vehicles.
Q: What if a non-ETC vehicle accidentally strays into the ETC lane?
A:Non-ETC vehicles are not allowed to pass through ETC lanes. If non-ETC vehicles mistakenly enter, they will be guided to mixed lanes by the staff.
The transportation department reminds that drivers should pay close attention to the signs before entering the toll station square. Generally, there is a striking ETC reminder sign about 1 km to the expressway toll station.
Artificial lanes or mixed lanes are mostly set on the right, and drivers should choose the corresponding lanes according to the actual situation.
Q: After the provincial toll station of expressway is cancelled, can I use mobile payment methods such as Alipay and WeChat to pay the toll?
A:Mobile payment is an effective supplement to cash payment. The cancellation of provincial toll stations on expressways will not affect the normal use of mobile payment, and users can still use mobile payment methods at toll stations that support mobile payment.
Q: Some ETC users have reported that ETC is installed, but the success rate of identification is unstable, and there are frequent situations of "jamming" and not lifting the pole.
A:After investigation, it was found that there were many reasons for the failure to identify:
(1) At present, the expressway toll collection system is in the stage of joint debugging, and the software and hardware of the system are not stable, which has a certain impact on the traffic efficiency.
(2) Some drivers failed to activate the ETC equipment in time, and the system could not be read even though the equipment was installed.
(3) the speed is too fast. The vehicle is driving too fast, and the system has no time to read the information.
(4) Lane ETC reading failure.
(5) Credit card arrears, card suspension and other reasons lead to unsuccessful deduction.
At present, the transportation department requires all expressway project companies to speed up the equipment debugging progress and strive to control the impact to a minimum; At the same time, each booth of the toll station is equipped with staff, and once the equipment is "stuck", the staff will deal with it in time.
Remind drivers again that during the use of ETC equipment, please complete the equipment activation as soon as possible. In addition, in case of "jam", check whether the card is loose due to vehicle bumps, and try again after re-plugging.
Q: How can I get the toll bill after canceling the provincial toll station of the expressway?
A:The way of obtaining toll invoices remains unchanged. Users who use ETC (or user card) to pay tolls can obtain electronic invoices through "Toll Road Toll Invoice Service Platform", namely "Ticket Stub" APP, applet and website (website: www.txffp.com); If users pay in cash, they can obtain paper bills for the paid fees at the export toll station.
Q: Some car owners report that the ETC customer service hotline is often busy and can’t get through, which affects the customer service satisfaction experience?
A:1. Traffic Card Company, as the ETC issuing and service organization in this city, has added 4000012319 customer service hotline this year, and at the same time, it has added resident customer service personnel to the original 12319 urban construction hotline to provide customers with consultation and after-sales service. Considering the surge of ETC users this year, in order to better provide ETC follow-up consultation, equipment replacement and other services, after equipment failure, we can go to 66 service agency outlets set up by transportation card company for equipment inspection and maintenance; Next year, the transportation card company has set out to establish an online service model to effectively improve the quality of user service and strive to improve the user service experience.
2. In case of arrears, audit, invalidation of bank debit account, etc., users will be issued with use restriction marks. In this case, users can contact the signing bank or consult through hotline, and unbind according to the relevant agreement signed with the signing bank, and generally go to the counter of the signing bank to unbind.
In addition, in case of problems such as deduction, the general bank will initiate the deduction within 24 hours after the user’s highway traffic consumption, and some banks will inform the user by SMS after initiating the deduction.
Common problems in the use of ETC
(1) Q: How to check whether ETC equipment works normally?
A: Reseat the card. After re-plugging the card and hearing the beep, the device is normal when "Charge Card" or "Amount" is displayed on the device screen. If failure information such as "Failure" is displayed, please go to ETC service outlets for detection.
(2) Q: Can ETC equipment be disassembled by itself?
A: No. ETC equipment has anti-disassembly function. Once it is disassembled or dropped by itself, it will not be used normally. You need to contact ETC service outlets to re-install and activate it.
(3) Q: What should I do if ETC equipment can be identified in some lanes and not in others?
A: If there are multiple toll stations or lanes that can’t pass smoothly, please go to ETC service outlets for ETC equipment testing.
(4) Q: How to repair damaged ETC equipment or cards?
A: Go to ETC service outlets. Bank co-branded cards must go to the issuing bank for maintenance, and other maintenance services can be handled at various ETC service outlets.
(5) Q: Can ETC equipment handled in other places be installed and maintained in Shanghai?
A: No. Due to different issuers, Shanghai ETC service outlets cannot provide services for ETC equipment issued by other provinces and cities.
(6) Q: Do ETC stored value cards have to be converted into charge cards?
A: ETC stored-value cards can still be used. If users need to convert it into a charge card, they can go to 66 offline outlets of the Communications Card Company and more than 400 one-stop outlets of banks. In the first quarter of next year, the transportation card company will launch an online processing mode, which is more convenient for users to handle.
(Original title: "During the switching of ETC system, the answer to the traffic question you care about is here! ",with deletion)